Report an Issue

Problem with your order?

We're sorry something went wrong. Tell us about it using the form below or email support@vexorbrandsllc.com and our team will reply within 1 business day.

To help us resolve it quickly, please include:

• Your order number and the name on the order
• What happened (wrong size or fit, damaged or faulty item, item not as described, or order not received)
• Photos, if the item is damaged or not as described

What we can do

• Wrong size or fit: exchange or refund under our 30-Day Guarantee.
• Damaged, faulty or not as described: replacement or full refund, and we cover the return cost.
• Not received: we investigate with the carrier and send a replacement or full refund if the parcel is lost.

See our Refund Policy and Shipping Policy for full details.

Payment disputes

Contacting us is usually the fastest way to get a refund or replacement. Submitting this form does not open a dispute or chargeback with your bank or card provider, and it does not affect your right to do so. If you wish to dispute a payment, please contact your card issuer directly — and keep in mind they may set time limits for raising a dispute.