Refund policy
Refund & Returns Policy
This policy applies to all orders placed on this website, operated by VEXOR BRANDS LLC, 8206 LOUISIANA BLVD NE STE A NUM 9549, Albuquerque, NM, 87113, United States ("we", "us", "our"). It does not affect your statutory rights.
1. Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of the day you, or someone you nominate, receive the goods. You do not need to give a reason.
To cancel, email support@vexorbrandsllc.com with your name, order number and a clear statement that you wish to cancel. You may use the model cancellation form at the end of this policy, but you do not have to.
You must send the goods back within 14 days of telling us you wish to cancel. We will refund the price paid, including standard delivery, within 14 days of receiving the goods back or receiving proof that you have sent them, whichever is earlier. Refunds go to your original payment method.
You pay the cost of returning goods unless they are faulty or not as described. We may reduce your refund if the goods have been handled more than needed to check them, for example worn outdoors.
2. Our 30-Day No Questions Asked Guarantee
On top of your statutory rights, if you are not completely happy with your purchase you may return it within 30 days of delivery for a full refund of the item price. Email support@vexorbrandsllc.com to start your return. This guarantee adds to, and never replaces, your 14-day cancellation right or your rights under the Consumer Rights Act 2015.
3. Faulty or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described, you may reject it for a full refund within 30 days of delivery. After 30 days you are entitled to a repair or replacement and, if that is not possible or fails, a refund. We cover the reasonable cost of returning faulty or incorrect items.
4. How to return an item
- Email support@vexorbrandsllc.com with your order number before sending anything. We will reply with the return address and instructions.
- Pack the item securely. We recommend a tracked service and keeping proof of postage.
- When your return arrives and is checked, we will confirm your refund by email.
5. Free gifts
Any free gift sent with your order, such as complimentary socks, does not need to be returned and will not reduce your refund.
Model cancellation form
To: VEXOR BRANDS LLC, 8206 LOUISIANA BLVD NE STE A NUM 9549, Albuquerque, NM, 87113, United States — support@vexorbrandsllc.com
I hereby give notice that I cancel my contract of sale of the following goods: [item]
Ordered on / received on: [date] · Order number: [number] · Name: [name] · Address: [address] · Date: [date]